We use a variety of high-quality fabrics, carefully chosen for each piece based on its intended feel, durability, and performance. The materials vary depending on the design—some pieces focus on lightweight breathability, while others prioritize warmth and softness.

Each product is made with a blend of fabrics such as:

• Cashmere & Wool – Adds a layer of warmth and luxury for premium pieces.
• Polyester Blends – Enhances durability, structure, and helps maintain the garment’s shape over time.
• Cotton – Soft, breathable, and perfect for everyday wear.

Every fabric choice is intentional, ensuring optimal comfort, a premium look, and long-lasting quality. You can find the exact fabric composition for each product in its description.

We bridge the gap between luxury and comfort, creating timeless, high-quality essentials that feel just as good as they look. Unlike many luxury brands that prioritize aesthetics over wearability or comfort brands that sacrifice style, our pieces are designed to offer the perfect balance of refined elegance, superior comfort, and lasting quality.

Here’s what sets us apart:
✔ Premium Fabrics – Thoughtfully selected materials that provide softness, durability, and a luxurious feel.
✔ Effortless Style – Clean, modern silhouettes that elevate everyday wear.
✔ No Luxury Markup – The look and feel of high-end fashion, without the inflated pricing.
✔ Designed for Everyday Living – Versatile enough for lounging, traveling, or casual outings.

With every piece, we focus on craftsmanship, comfort, and quiet luxury, ensuring you never have to compromise on style, quality, or feel.

Slight color variations may occur due to natural fabric dyeing processes, lighting conditions, and screen displays. We strive to represent our colors as accurately as possible, but factors like different fabric compositions, dye absorption, and batch production can result in subtle differences between pieces.

Additionally, screen settings on phones and computers can affect how colors appear, making them look slightly different in real life.

We ensure that all our color variations remain true to our brand’s aesthetic, offering timeless, neutral tones that complement any wardrobe. If you have any concerns, feel free to reach out to us for more details!

Orders are processed quickly, so we cannot guarantee changes or cancellations once an order has been placed. However, if you need to make an adjustment, reach out to us as soon as possible, and we’ll do our best to assist you.

1. Returns & Refunds
At Louvelle, we want you to be completely satisfied with your purchase. If you are not happy with your order, you have 14 days from the date of delivery to request a return or refund.

2. Eligibility for Returns
To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition.
• In the original packaging with all tags attached.
• Free from any damage, stains, or alterations.

3. Non-Returnable Items
The following items are not eligible for return:

• Gift cards.
• Personalized or custom-made items.
• Items marked as final sale.

4. How to Initiate a Return
To start a return, please follow these steps:

1. Contact our support team at support@louvelle.co with your order number and reason for return.
2. We will provide you with return instructions and a return shipping address.
3. Ship the item back within 14 days of receiving the return instructions.

5. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping costs are non-refundable, and customers are responsible for return shipping fees.

6. Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

7. Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the issue as quickly as possible.

8. Contact Us
If you have any questions about our Refund & Return Policy, please reach out to us at support@louvelle.co.

For hygiene and quality reasons, we only accept returns on items that are unworn, unwashed, and in their original condition with all tags attached.

To request a return, please follow these steps:

1. Check Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in original packaging with tags attached.
• Final sale items, gift cards, and personalized products are not eligible for returns.

2. Submit a Return Request

• Contact us at support@louvelle.co with your order number and the item(s) you wish to return.
• Our team will provide you with return instructions and a shipping label (if applicable).

3. Ship Your Return

• Securely pack the item and attach the return label.
• Drop it off at your nearest shipping carrier (e.g., USPS, FedEx, DHL).

4. Processing & Refunds

• Once we receive and inspect your return, we will process your refund within 3-5 business days.
• Refunds are issued to the original payment method.
• If opting for store credit, you will receive a digital gift card.

For any questions, feel free to reach out to us at support@louvelle.co.