This Privacy Policy describes how Louvelle (“Louvelle,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information about you.

This Privacy Policy applies to information we collect when you access or use our website, online store, and other digital services that link to this Privacy Policy (collectively, the “Services”), as well as when you otherwise interact with us, such as through customer support, email communications, social media, or events.

We may provide additional or supplemental privacy notices for specific services or activities. Those notices will supplement or replace the disclosures in this Privacy Policy where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will revise the “Last Updated” date above. If the changes are material, we may provide additional notice, such as via the Website or email. We encourage you to review this Privacy Policy regularly.

Contents

• Collection of Information
• Use of Information
• Cookies, Analytics Advertising
• Disclosure of Information
• Data Retention
• Your Rights Choices
• International Transfers
• Contact Us

Collection of Information

The information we collect depends on how you interact with us.

Information You Provide to Us

We collect personal information you provide directly to us, including when you:

• Create an account
• Make a purchase
• Subscribe to emails or marketing
• Contact customer support
• Participate in promotions or events

This information may include:

• Name
• Email address
• Shipping and billing address
• Phone number
• Order details
• Any information you choose to provide

Payments are processed by third-party payment providers. Louvelle does not store full payment card details.

Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

Transaction Information

Product details, purchase amounts, dates, and returns.

Device Usage Information

IP address, browser type, device identifiers, operating system, access times, pages viewed, and interactions with the Website.

Cookies Similar Technologies

We use cookies, pixels, and similar technologies to operate our Website, remember preferences, analyze traffic, and support marketing activities. See “Cookies Analytics” below.

Customer Service Communications

If you contact us, we may retain those communications for quality and training purposes.

Information from Third Parties

We may receive information from third-party platforms you choose to use with our Services, such as Shopify, payment providers, delivery partners, or social media platforms, in accordance with their privacy policies and your settings.

Inferred Information

We may derive information about your preferences or interests based on your interactions with our Services, such as inferred product interests or approximate location.

Use of Information

• Provide and operate our Services
• Process and fulfill orders, exchanges, and returns
• Communicate with you about your orders and account
• Send marketing communications (you can opt out at any time)
• Improve our Website, products, and customer experience
• Analyze usage and performance
• Detect and prevent fraud or misuse
• Comply with legal and regulatory obligations
• Create aggregated or de-identified data

Cookies, Analytics Advertising

We use cookies and similar technologies to enable Website functionality, remember preferences, analyze traffic and performance, and support marketing and advertising.

You can manage cookie preferences through your browser settings or cookie banner. Disabling cookies may impact Website functionality.

Disclosure of Information

We may disclose personal information in the following circumstances:

Service Providers

To vendors who perform services on our behalf, such as hosting, payments, shipping, analytics, marketing, fraud prevention, and support.

Business Transactions

In connection with a merger, sale, financing, or acquisition.

Legal Obligations

To comply with applicable laws or legal processes.

Protection of Rights

To protect the rights, property, and safety of Louvelle and others.

With Your Consent

When you explicitly authorize us to share information.

Data Retention

We retain personal information only as long as necessary or legally required.

Your Rights Choices

Marketing Communications

You may opt out of marketing emails at any time. Transactional emails will still be sent.

Access, Correction Deletion

Depending on your location, you may request access, correction, deletion, or restriction of your personal data.

Individuals in the EEA, UK Switzerland

Legal Bases for Processing

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Your consent

Complaints

You may lodge a complaint with your local Data Protection Authority.

International Transfers

We may transfer personal information internationally with appropriate safeguards in place.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

Email: support@louvelle.com

Brand: Louvelle